In order to better serve our current customers, we have implemented an advanced, email-based trouble-ticket tracking system. This system will assign a tracking number to each request so that we can monitor it's progress and see it through to resolution. It also gives customers a reference number so that they can append information to currently open issues.

Online HelpDesk

Knowledge Base

Support E-Mail: support@reservehost.com

Emergency Contact Methods

We realize that there may be cases that require immediate attention from our staff. It is for this reason that we have implemented an emergency telephone support number. This number is not to be used for general support inquiries.

Tel: 1-925-216-5516

cPanel Website Control Panel

cPanel is designed for the end users of your system and allows them to control everything from adding / removing email accounts to administering MySQL databases. For a comprehensive list of cPanel features including screen shots.

So, even if you never hosted before, them cPanel control panel does most of the work for you, while giving you full control of your site. You can do such things as: Create your own POP3 e-mail accounts instantly, whenever you want them. Password protect directories, install scripts, organize your own web mail, submit your site to search engines, set up free sub-domains and much, much more...

CPanel makes setting up your web site easy! The Control Panel itself is a user-friendly graphical interface that permits quick and easy access to all the features available to your particular account plan. The features inside the Control Panel automate processes that users must do manually with other hosting services:

• CGI Wrapper: CGIWrap is a gateway program that allows general users to use CGI scripts and forms without compromising the security of the http server by performing several security checks, and will halt if any checks fail.
• Guest book: Users can sign a pre-installed guest book
• Counter: Add a hit counter on your web page to track how many people are going to your site and display that number on your web page.
• CGI email: A pre-made perl script to put in your Cgi bin to link forms to.
• Search engine: Easy to install search engine.
• Unlimited POP Email addresses: Configure as many working email addresses as your hosting package allows.
• Unlimited Mailing lists: A mailing list editor to allow you to create mailing lists for your fans or subscribers.
• Unlimited auto-responders: The auto responder editor where you can have your email auto reply a user with a thank you message
• Unlimited forwarders: Forward email to other addresses.
• Unlimited email filters: Block out spam and unwanted email.
• Unlimited MySQL Databases: A program capable of storing large amounts of organized data accessible from scripting languages such as PHP.
• osCommerce (The Exchange Project): A Feature rich E-Commerce PHP Script with a full backend management section. Fully compatible with PayPal and other processors. Easy Installation through Fantastico
• Unlimited Sub-Domains: The ability to have http://sub.maindomain.com sites - unlimited with stats
• Unlimited FTP Accounts: With a unique IP address, you can setup multiple FTP accounts, giving others access to your site via FTP
• Personal SSL Cert Can Be Installed: Secure Socket Layer (SSL) Is required if you plan on doing online sales, transactions or any other type of site that stores user information. Certificates Installed for $25.00.
• Search engine submitter: Submit your domain to several top engines
• FrontPage web and mail extensions: Request FrontPage server extensions for your account so your Microsoft FrontPage forms can be activated.
• Password protect any file or directory: Set passwords to protect any file or directory
• Analog and webalizer statistics: A powerful site stats software that tracks users, domains, total and unique hits, favorite pages, and much more!
• Trace route: Determines the route taken to a destination from a remote computer or computers.
• Raw access log: Provides the raw data for you to analyze the hops between the server and the client. This is used to troubleshoot lag or network problems. Raw logs are updated in real-time.
• Easy back up:  Downloadable program that backs up your data.
• SSH Shell: A set of protocols (and software) that provide secure, remote terminal sessions between networked computers. Additional charges may apply.
• Cron Jobs: Shell scripts named cron.sh uploaded to your cgi-bin in ASCII mode that automatically run other scripts.
• Mime Types: Multipurpose Internet Mail Extensions -- extends the format of internet mail to allow non-US-ASCII textual messages, non-textual messages, multipart message bodies, and non-US-ASCII information in message headers.
• Custom error pages: Customize Error 404, 401, 403, and 500 pages
• Apache handlers: This will allow users to enter handlers for apache (so web server will deliver files to the end user correctly). This is usually for advanced users.
• Python enabled: Interpreted, interactive, object-oriented programming language
• SSI enabled: Server Side Includes (documents ending in .shtml) are automatically recognized by our servers